Return & Refund
Return & Refund Policy
At Chic Nest Store Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Return & Refund Policy is designed to make the process as smooth as possible.
1. Return Eligibility
You may return items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:
- The item must be unused and in its original packaging.
- All tags and labels must be attached.
- You must provide a receipt or proof of purchase.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Personalized or custom-made items
- Items marked as final sale
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Provide your order number and details about the item(s) you wish to return.
- Once your return is approved, we will provide you with instructions on how to return your item.
4. Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item sent, defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount], as we cannot guarantee that we will receive your returned item.
5. Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert time frame, e.g., 5-10 business days].
6. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process first and then place a new order for the desired item.
7. Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please reach out to our customer service team:
- Email: support@chicnestoreshop.com
Thank you for shopping with Chic Nest Store Shop! We appreciate your business and are here to ensure your satisfaction.
